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Infrastructure Senior Support Engineer - L2 - Windows

Posted on: 01-10-2017 Company: buzinessware Job Location: Nashik Back to listings

Job Summary

  • Job Ref#
  • Job Location
  • Employment Type
    Full Type
  • Number of Vacancies

Preferred Candidate

  • Years of Experience
    5 year
  • Qualifications
  • Gender

Job Description

Job Description:-

  •     Carry out the advance level of troubleshooting on Windows OS and applications
  •     Responsible for guiding L1 resources technically
  •     Work in a 24 X 7 Environment (NOC).
  •     Extend technical support the Clients over email and phone.
  •     Good communication written and verbal.
  •     Responsible for the uptime of the various client projects being managed / monitored.
  •     Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.
  •     Raise and also technically update the tickets in ticketing system for all the issues handled / worked upon.
  •     Shift report generation on daily issues handled / escalated in the form of Daily reports.
  •     Work on the change request and new Installations
  •     Apply patches to the OS / applications or upgrade the applications as and when required, as per the approval from the respective Team Leaders.
  •     Monitoring & Management of Backup Application
  •     Support Mail applications
  •     Ensure earlier resolution to the issues to meet SLA
  •     Following up with Vendors hardware & software whenever required & resolve issues by minimizing downtimes.

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